NDIS Worker Screening Check

The NDIS Worker Screening check:

  • is mandatory for all Able Australia staff (existing and new) including office and frontline staff.
  • is valid for five years.
  • replaces Able’s three year Police Check Compliance requirement.

The NDIS Worker Screening check is a standardised national approach to empower and support NDIS participants to exercise choice and control, and to make sure appropriate safeguards are in place.

How to apply for an NDIS Worker Screening Check

Victoria

Thank you to the Victorian team – almost everyone has now applied for their NDIS Worker Screening Checks ahead of the 31 July deadline. It is a wonderful team effort!

If you have applied for your NDIS Worker Screening Check via the manual (offline) process or you have had any problems, please contact the People and Culture team. 

Apply online: https://www.service.vic.gov.au/services/national-disability-insurance-scheme/transaction#createAccount

If applying online here are some tips to assist for a smooth application: 

  • Set aside 30 minutes where you are unlikely to be interrupted, and have access to both a computer and a mobile phone.
  • Have your email address at hand.
  • The Check will require you to use your smartphone to take photos of some of your documents. These can be photographed laying down on a plain coloured surface. Any reflection will result in the image not being accepted.
  • The Service Victoria webpage must remain open on your computer during the ID verification process.
  • A passport style photograph is required – if you have a digital passport photo on your phone that can be used, otherwise you can take a photo on your phone.
  • Photos are more successful if taken outside against a white solid background. Some applicants have found that putting a sheet over the washing line works well.
  • Ensure your fingers do not cover any part of the documents being uploaded.
  • Use documents that list your name in exactly the same way.

There have been reported issues when using some smartphones. It is recommended:

  • For Apple devices – use the latest operating system (14.0 and 13.0) and the Safari browser.
  • For Android devices – use version 11 and 10 operating system with the Chrome browser.

Apply offline: Able employees only click here 

Cost: $121.10 

Tasmania

The NDIS Worker Screening Check for Tasmania team is required prior to the expiry of your existing Working with Vulnerable Persons (WWVP) card. To avoid a delay apply online 4-6 weeks prior to expiry of WWVP.

Apply online: https://wwcforms.justice.tas.gov.au/Apply/ApplicationStart.aspx

Cost: $113.40

Queensland

The NDIS Worker Screening Check for Queensland team is required prior to the expiry of your existing Yellow Card. To avoid a delay apply online 4-6 weeks prior to expiry of WWVP or Yellow Card.

Apply online: https://portal.workerscreening.communities.qld.gov.au/register

Cost: $117.00

Payment: BPOINT online at www.bpoint.com.au/pay/communities
Bank cheque/ money order payable to: Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships, ABN 25 791 185 155

ACT

WWVP registrations with an expiry date from 16 March 2020 to 20 August 2021 have been extended by 12 months by the ACT govt. Letters have been issued to affected registration holders confirming the new expiry date – please forward these to people@ableaustralia.org.au.
Apply online: https://mydigitalaccount.force.com/WWVPNDIS/s/wwvp-ndis-new-application-v2

Cost: $135.00

Frequently Asked Questions

The following answers some common NDIS Worker Screening Check questions.  If you are unable to find the answers to your question please contact the People and Culture team via email: people@ableaustralia.org.au

Question – I work in an Administration or non-client facing role so I don’t work directly with our clients, do I still need to get a NDIS Worker Screening check?
Answer – Yes, the NDIS Worker Screening check must be completed by ALL Able Australia employees.

Worker: For the purposes of the NDIS Worker Screening Check, a worker is someone employed or otherwise engaged by a registered or unregistered NDIS provider, or someone who provides supports and services to self-managed participants. To note: It includes people in paid, unpaid and self-employed roles, such as employees, contractors, consultants, and volunteers.

Question – What happens if I do not receive my NDIS Worker Screening Check clearance within the applicable timeframe?
Answer – If you have not received a clearance for your NDIS Worker Screening Check, within the timeframe relevant to your region of employment, you are unable to continue working at Able Australia. To note: Unlike other screening checks, the NDIS Worker Screening Check prohibits you from working without a clearance.  If your application has been lodged and is in the process of being assessed, you are unable to continue to work until the NDIS Worker Screening check is cleared.

Question – How long do the NDIS Worker Screening Checks take to process?
Answer – The NDIS Worker Screening Check can take up to 8 weeks to process. If you do not have access to your Birth Certificate, Marriage Certificate, Passport, etc. to complete your NDIS Worker Screening Check your application can be delayed by several weeks. 

Question – How much does it cost to do a NDIS Worker Screening check? 
Answer – The cost of the NDIS Worker Screening Check varies in each state.  Please refer to the relevant state information below for the state specific cost.

Question – Will Able Australia assist me with the cost of my NDIS Worker Screening Check? 
Answer – Yes, Able Australia will reimburse $50.00 to existing employees, who commenced prior to the 1 February 2021.  Reimbursement will occur automatically via Payroll once we receive notification of your NDIS Worker Screening Check clearance. 

Question – How do I apply for the NDIS Worker Screening? 
Answer – The application process to apply for the NDIS Worker Screening Check varies in each state. Please refer to the relevant state information below for the application details.

Question – What if I’m having trouble with my online application?
Answer – If you are experiencing difficulty with your online NDIS Worker Screening Check, it may be best to complete the process on a different device or exit the session and commence lodging your details again.

If you continue to experience difficulty please use the chat option in Victoria via the Service Victoria website, call 1300 654 499 in Tasmania, call 1800 183 690 in Queensland, or call 13 22 81 if you’re in the ACT.

Question – What are Able Australia’s details if I do a manual application?
Answer – If you complete your application manually you will need to include the following details:

Able Australia’s Organisation ID – 4-4331-31

Address:  Able Australia Services

  413 Canterbury Road

 Surrey Hills, VIC. 3127

Question – Do I need to notify People and Culture when I receive my NDIS Worker Screening check clearance?
Answer – No, you do not need to notify People and Culture when you receive your clearance. The relevant State/Territory Government agency will notify us.