Maintaining your privacy is important to us. This statement outlines Able Australia’s policy on how Able Australia uses and manages personal information provided to or collected by it. By using the Able Australia website, you consent to the data practices described in this statement.
Able Australia is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act and is compliant with the Privacy Amendment (Enhancing Privacy Protection) Act 2012. In relation to health records, Able Australia is also bound by applicable state and territory health and information privacy legislation.
You have the right to check what personal information Able Australia holds about you. Under the Commonwealth Privacy Act and the Health Records Act, an individual has the right to obtain access to any personal information which the organisation holds about them and to advise the organisation of any perceived inaccuracy. There are some exceptions to this right set out in the applicable legislation. To make a request to access any information Able Australia holds about you, please contact the Privacy Officer in writing:
413 Canterbury Road
Surrey Hills VIC 3127
Telephone 1300 225 369
If you have any concerns, complaints or you think there has been a breach of privacy, then please contact the Privacy Officer who will first deal with you usually over the phone. If we then have not dealt satisfactorily with your concerns we will meet with you to discuss further. If you are not satisfied with our response to your complaint within 30 days from this meeting then you can refer your complaint to the Office of the Australian Information Commissioner via:
Tel: 1300 363 992
Fax: +61 2 9284 9666
To lodge a complaint either complete the Complaints and Suggestions form HERE or contact the Able Australia’s National Office during business hours on 1 300 225 369.