Tactile signing

COVID-19 Update

Victorian and ACT Update September 2021

Victoria and the ACT are currently in lockdown. The Able Australia team has moved quickly to ensure we support our clients in the best possible way. In line with the Victorian and ACT Government restrictions, there are only five reasons we can leave the home:

  1. Shopping for necessary goods and services
  2. Care and caregiving, including medical care, or to get a COVID-19 test
  3. Exercise for up to two hours (VIC) one hour (ACT)
  4. Authorised work and permitted study
  5. To get a COVID-19 vaccination

No visitors are permitted at care facilities, unless an exception applies and non-essential contractors are not allowed to enter care facilities during this time.

This is a difficult time for the Victorian community, however we are doing all we can to ensure our clients and workforce are supported during this lockdown. Where clients have been asked to remain at home, a range of activities have been put in place to ensure everyone is kept happy and engaged.

Below you will find more information about Able Australia’s COVID response. If you have any questions or concerns please email feedback@ableaustralia.org.au 

COVID-19 (Coronavirus)


What is Able Australia doing to keep clients safe?

We developed the COVID-19 Management Plan and setup an Incident Command Centre, which meets daily to monitor and respond to the rapidly changing environment. We have provided ongoing staff training for infection control, audit worker hand hygiene procedure and the donning and removing of PPE.

In addition, a Rapid Response Team has been setup. The Rapid Response Team is a carefully selected team that is on standby until the need arrives if we have a positive COVID case. The team have received comprehensive COVID-19 training, including; correct procedure for applying and removing PPE, disposal of waste, management and procedures if a suspected COVID-19 positive situation arises.

Able has implemented strong infection control policies including;

  • Social Distancing
  • Hand hygiene – as well as conducting audits on this procedure
  • Installed automatic hand sanitisers at all Able sites
  • Increased cleaning of high touch areas
  • Face masks (Victoria only)
  • Face shields (Victoria only)
Does Able have enough personal protective equipment (PPE) for staff and clients?

Yes, since February Able has been continuously procuring PPE for staff and clients including;

  • 950,000+ P2 masks for the disability sector.
  • 24 litres of locally sourced hand sanitiser.
  • 400 protective gowns sewn by a team of Able volunteers.
  • 400+ face shields produced in Melbourne.
Do clients need to wear face masks? (VIC only)

No, clients are not required to wear face masks inside their homes or Able accommodation however, some clients may choose to wear a face mask.

If a client is outside of their residence the Department of Health and Human Services have highlighted exceptions for not wearing a face covering as outlined here.

How are the clients coping?

Whilst the pandemic has been extremely challenging for our clients, they are in good spirits. The environment has enabled clients to learn how to use assistive technology for the first time. This has been a fantastic opportunity for clients to connect with family and friends outside of their home whilst building their confidence.

Clients are connecting with those in their home and outside via Able’s Zoom baking sessions which have been a hit.

COVID-19 Policies

Download:   Able Australia – Site Entry Policy COVID-19 Pandemic – VIC (for families)

COVID-19 Resources

Download:   Able Australia Coronavirus Response Plan – Summary

Download:   Able Australia Coronavirus Management Plan – Full Plan Version 2.1

Download:   Communication to all clients regarding the Able COVID-19 Response (Plain Language)

Download:   Communication to all clients regarding the Able COVID-19 Response (Easy English)

Download:   NDIS – What is COVID-19? (Easy Read version)


Able in the news

COVID-19 (Coronavirus Update)

Volunteer Army Called Upon to Sew Protective Gowns for Frontline Disability Support Workers

Face masks have arrived

Able Australia procuring P2 masks for the Disability Sector

Local production of Face Shields is underway for the Disability Sector

Queensland’s Innovative Initiatives to Lift Spirits During COVID-19

Able’s drive for Personal Protective Equipment (PPE)

Updated Rules For Mask Wearing In Victoria