Click here: CLIENT UPDATE (17 May 2024):

What is happening? 

Able Australia has had to make the difficult decision to stop providing these services in South-East Queensland from 30 September 2024. The decision was made with careful consideration and exploration of other options 

This decision is not a reflection of the great work of the Queensland staff and volunteers. The team has been providing excellent services to the community for over 10 years.    

Funding from the Department of Health and Aged Care is not enough to cover the costs of providing services. We have been looking for solutions to help us continue, but inadequate funding and  the rising costs of items like fuel and utilities mean we have been running these services at significant loss. Since 2018 these services have run at a loss of more than $2.2 million and as a not-for-profit organisation we are not in a position to continue to support this. 

This is not a reflection on the great work of the Queensland staff and volunteer team which has provided excellent services to the community for over 10 years.  In fact there are many instances where the Queensland team has gone above and beyond to support clients during natural disasters, the pandemic and other challenges. In fact there are many instances where the Queensland team has gone above and beyond to support clients during natural disasters, the pandemic and other challenges.  

The services impacted are: 

  • Commonwealth Home Support Programme:
    – Community transport, including NDIS transport
    – Social Support – individual and group supports
    Meals on Wheels and Food pantry
    – Goods, equipment and assistive technology (alarms) 
  • Active Living Program for Seniors
  • Emergency relief

We will continue servicing existing clients until 30 September 2024, and hope that the Department of Health and Aged Care will identify a new provider to continue these services after that date. We will work collaboratively with the Department as it searches for a new provider. 

Unfortunately, as a result of this decision, some staff working in these services may be impacted.  

We will continue to provide our existing disability services funded by the National Disability Insurance Scheme (NDIS) and Disability Supports for Older Australians (DSOA). This includes Supported Independent Living and Positive Behaviour Support Services. 

What does this mean for my services?  

  • No services will be changing immediately. Our plan is to continue to provide services to our clients through to 30 September 2024.  
  • We will work with the Department as they seek to find an alternative provider, and we’ll continue to communicate with all our clients regularly and share news about the process.  
  • If any services do change over this time, you’ll be provided with as much notice as possible. 

When is this happening? 

  • Able will stop providing some services on 30 September 2024.  
  • We are making this announcement and talking to our staff, volunteers, clients and stakeholders during the week commencing 29 April.  
  • Between now and 30 September 2024 we will continue to provide services to clients and will work collaboratively with the Department of Health and Aged Care.  
  • Our hope is that the Department will be able to transfer the services to another provider that offers broader supports to seniors. 
  • That decision will be made by the Department.  

Who is Able Australia? 

  • Able is a not-for-profit NDIS disability service provider that has been operating for more than 50 years. 
  • Able offers a range of services, including disability supports, specialist disability accommodation, supported independent living, community participation, day services, specialised deafblind services, positive behaviour support, and allied health services across Queensland, Victoria, Tasmania and in the ACT. 
  • In South East Queensland, we have 49 staff in South East Queensland, with 18 working in disability. We have approximately 130 volunteers.   

What about my other aged care services?  

If you have other services from providers other than Able Australia, they shouldn’t change. If you have any concerns, you can speak to your provider/s about them. 

What have we done to try make these services sustainable?  

We have had extensive discussions with the Department for some time about the inadequate funding of aged care services. This has been an ongoing issue for over ten years, but it has not been addressed.  

Across our programs we have ensured a lean service model, heavily supported by a large force of volunteers and the donation of goods and money.  

We have also made numerous grant submissions to prop up funding along the way.  

However, the gap between the cost of service provision and funding is still too wide.  

 The services being stopped are funded by different funding sources. Why do they all have to go?  

Most of the impacted services are funded under the Commonwealth Home Support Program (CHSP). However, our services rely on each other to be sustainable, and aren’t viable without the other. 

 What happens next? 

  • We will keep working to make sure your services continue and that you’re kept informed about the process leading up to 30 September 2024.  
  • You can speak to your Able team member if you’d like to discuss your personal situation. 

How can we support each other?  

This may be an unsettled time for you and many staff and volunteers. We will provide as much communication as possible during this time. 

We hope that

  • our staff, volunteers and clients will support each other, and work together to ensure that services continue to be provided with minimal disruption;
  • that volunteers realise the immense value that they bring to the services provided; and
  • that staff are recognised for the critical support that they provide as part of these programs. Please continue to support each other during this time and reach out to your usual Able team member or if you need help. 

. It is important to remember that staff and volunteers have each played an important role in these services over the years, and provided excellent services to the community. 

What do I need to do? 

  • There’s nothing you need to do at this stage. We’ll keep you informed and provide you with as much notice as possible. if anything is going to change for you.  
  • Please ensure that we have your current email address and contact details so we can keep you informed.  

 Who can I contact if I have questions? 

Feel free to speak with your usual Able team member or email 

Client information sheet